17 July 2023
Amid the current tech fervor, particularly with buzzwords like “AI” and “data science” being bandied about, it’s critical for law firms to separate the wheat from the chaff. Too often, these flashy terms are used as shiny lures by tech firms, meant to dazzle rather than provide concrete value to your practice.
Now, this isn’t to say that advanced tech doesn’t have a place in the legal profession. Far from it. But the key lies in striking a balance – enhancing existing processes with suitable tech while gradually exploring new advancements.
It all starts with a laser focus on value. When considering a new tech tool, don’t get swept away by the sales pitch. Instead, ask, “What tangible value will this bring to my firm?” Evaluate how it can enhance your document management, billing, or internal communication processes.
Simultaneously, maintain an ethos of continuous learning. As you stay updated on tech trends, equip yourself to discern genuine opportunities from fleeting fads. But remember, the aim isn’t to chase every new development, but to pick those that will bring efficiency and productivity to your practice.
Lastly, make smart tech investments. Just because a tool is the latest, priciest, or comes with a bevy of promises, doesn’t automatically make it the right fit for your firm. Invest in technology that truly aligns with your specific needs and those of your clients.
Here are my ‘Tech for today’ and recommendations that all firms should consider implementing now if they haven’t already:
| Tech for Today | My recommendation |
| Robust Cyber Security The UK’s Data Protection Act 2018, which supplements the EU’s General Data Protection Regulation (GDPR), has important implications for cybersecurity. It mandates that personal data should be processed securely, including protection against unauthorised or unlawful processing and accidental loss. Law firms handle sensitive client data; hence, robust cybersecurity policies are vital to protect this information from breaches, ensuring confidentiality and trust, compliance with regulatory standards, and avoiding potential legal ramifications or reputation damage stemming from cybersecurity incidents. | Contact Eugenie Michaelopolous for a cyber security audit here: https://www.eugeniemichael.com/cybersecurity Here’s my podcast with Eugenie where we discussed these issues and what Law Firms should do: https://youtu.be/oOdpeyzG6RI |
| Case Management System – in the cloud and adaptable! On-premises case management systems expose law firms to risks of data loss due to hardware failure, natural disasters, or physical theft, and often lack automated backup solutions. A cloud-based solution can mitigate against the risks of this. An adaptable case management system aids law firms in refining workflows, providing superior management insights, and adjusting to evolving strategies and regulatory changes. Predefined systems may lack this flexibility, risking inefficiency and compliance issues. | Before selecting a system, get independent advice on the current case management market. Approaching any provider in the first instance won’t provide you with the full sector visibility that you need. I recommend contacting Baskerville Consultancy for a full review https://baskervilledrummond.com |
| Automation This is vital for law firms as it streamlines administrative tasks, reduces errors, enhances efficiency, and allows Lawyers to focus on higher-level strategic work, ultimately leading to improved client satisfaction and increased profitability. Achieving automation is NOT simply a matter of selecting the right case management system. Fee earners will be using many other platforms and systems unconnected to their case management system (Telephone, e mail, word, excel, large language models etc). | Decide first what you want to achieve through automation. For example, if you want to reduce reception and post room costs you need to consider automated filing and reading of emails through an AI driven software product. A different goal will require a different solution and you shouldn’t be tempted by “one size fits all” approaches. I recommend contacting Zeus Tech Solutions to discuss your strategy. https://zeustechsolutions.co.uk |
Here are my ‘Tech for tomorrow’ that Law Firms should utilise for learning and development with me recommendations as someone on their own ‘Meta Education’ journey:
| Tech for Tomorrow | My recommendation |
| Large Language Models Large language models (Chat GPT, LaMDA etc) are excellent time-saving devices for law firms, notably in creating blog posts, summaries, or draft documents. These AI tools quickly generate coherent and relevant content, freeing up time. However, for the coming years, while their utility is recognized, firms should focus on learning their proper utilization rather than heavily relying on them for legal work. Relying on large language models (LLMs) for legal advice is risky. Although advanced, LLMs may lack nuanced understanding, potentially misinterpreting legal context and jeopardizing accuracy, which could lead to misinformation and liability issues. | Check out my “Chat GPT for Lawyers” Tutorial https://www.youtube.com/watch?v=wNGUXFSe9QM&t=298s |
| Artificial Intelligence The term “Artificial Intelligence” encompasses a broad spectrum of technologies. For lawyers, it’s crucial to understand that it’s still early days for this technology. AI’s full potential and implications for the legal profession are not yet fully realized, and its integration requires careful, ongoing exploration and adaptation. There are quality AI products available but understanding your business needs is crucial before investing. It’s paramount to learn about these tools and their potential applications before adoption. | Subscribe to Lex Friedman’s podcast. This isn’t a legal podcast however his discussions with AI experts is are adaptable to any business. https://www.youtube.com/@lexfridman |
| Blockchain Blockchain is a decentralized, digital ledger that records transactions across many computers, enhancing transparency and security. For lawyers, it’s relevant in smart contracts, property rights, privacy, and dispute resolution. Understanding blockchain can provide lawyers a strategic advantage in advising clients on emerging legal issues in the digital landscape. Lawyers must thoroughly learn about blockchain before using it. This technology has potential risks, such as contractual errors in smart contracts, unpredictable regulatory landscape, data privacy concerns, and the permanence of transactions. Understanding these risks can prevent misuse, ensure appropriate application, and protect clients’ interests in this evolving digital domain. | Watch this webinar from Herbert Smith Freehills on the Legal Cheek platform https://www.youtube.com/watch?v=gQOvgTy-Xsg |
In conclusion, this tech wave presents an opportunity to solidify and improve your firm’s systems, not to reinvent the wheel. As law firms, our focus should be on enhancing our service through tech, not getting swept away by the current. And remember, sometimes, the most effective solution is not the flashiest one, but the one that delivers real, tangible value.